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How to Solve Shopify Checkout Problem

  • Jul 05, 2024
  • Dao Ky
  • views

Shopify nowadays is considered as the top 1 eCommerce platform for everyone. However, sellers and customers sometimes need help with Shopify, and one of them is checkout. Here is the post that explains and shows you how to fix it quickly if you are running or going to have a Shopify store. 

What is the Shopify Checkout Problem

Have you experienced a ‘checkout not working’ or ‘checkout unavailable’ issue when attempting to complete the checkout?

So don’t worry, you’re not alone! We’ll go over several common reasons why this could have happened and what to do about it in detail.

shopify-checkout-problem


“Checkout Not Working” is the problem message that shows up when your Shopify store’s checkout page won’t load. Customers can’t finish their shopping or pay for anything in your store because they can’t get past the checkout page.

Wrong settings in the theme files generally bring on this problem, mistakes in the code, problems with third-party plugins and apps, or Shopify Checkout being down. To fix this quickly, figuring out what’s wrong is the first thing you need to do.

Shopify Checkout Problem Reasons

Customers may stop trusting your store due to the “Checkout Not Working” issue, which could be detrimental to your business. Proactive measures like testing, updating, and monitoring third-party programs can help lessen the likelihood that this will occur.

  • Wrong shipping settings in Shopify admin: You need to set up the right form of shipping address for your customers and also your store. This includes missing shipping rates, incompatible shipping zones, or incorrectly set up shipping methods.
  • Cookies and cache need to be cleared: Too many cookies and full cache will make your payment function not active normally, and then the system may not receive the checkout activities from your customers.
  • Checkout app conflicts: Custom scripts, apps, or third-party integrations can sometimes cause disputes during checkout. If these scripts or apps are not correctly configured or have bugs, they can disrupt the checkout flow.
  • Payment gateway issue: Problems with the payment gateway can lead to checkout errors. This could be due to incorrect payment gateway settings, issues with the payment provider, or expired API credentials.

What kinds of Shopify Checkout Problem

This Shopify checkout problem has different kinds and appears in payment stages in customers’ buying process. Here are some of the signal that you need to know for detecting and fixing.

  • Checkout page cannot load

One of the most frequent issues you may run into when clients want to purchase from your store is the checkout page not loading. It indicates that clients cannot proceed with their orders since your store does not display the checkout page.

  • No payment option show up

Customers in this scenario will see the list of products they have chosen to buy together with the shipping, tax, and other information that Shopify has required. They are unable to complete the checkout process, though, because there are none accessible when they go to select a payment option.

  • Cannot finish the payment process

This is another frequent problem that arises when the customers click the “Pay now” button and are prompted to choose a payment method, but nothing happens.

The issue of the checkout button not being visible might arise from its absence or lack of visibility for various reasons. A coding fault, an out-of-date theme, or even a problem with plugins and third-party programs could cause this.

  • Inability to design checkout button

A few retailers might like to change the checkout button’s appearance. However, there may be another problem contributing to the “Checkout Not Working” error if they cannot do so for any reason.

Fortunately, by following the instructions in this article, these problems are readily fixed. For more help, if you’re still having problems, speak with Shopify’s support staff.

Instructions to Fix Shopify Checkout Problem

Before going into the detailed steps-by-steps for fixing the Shopify checkout problem, we suggest you do the following. Now let’s dive into the way to solve Shopify checkout problem

Identify the issue and gather information

This is the very first step and the easiest way to address this problem by troubleshooting

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser, incognito, or private window to rule out any browser issues.
  • If you are still experiencing a display issue using incognito, confirm you have disabled browser extensions, as these can change how the pages look.
  • Try another device, like another computer or mobile phone.
  • Try the Shopify Mobile app; this is usually the best step as it also rules out device issues.

Check Shopify Status for platform-wide issues

Visit the Shopify Status Page to check if there are any ongoing issues or outages affecting the platform.

Review and test payment gateway settings

Then you should ensure that your payment gateway is configured correctly and that API credentials are up-to-date. You can perform test transactions to verify that payments are being processed correctly. And visit the payment provider’s status page to see if there are any issues on their end.

Verify shipping zones, rates, and app configurations

This is one of the reasons for the checkout error. So, you should review this part carefully and follow the right form of address. Confirm that shipping zones and rates are correctly set up and cover all the regions you ship to. Make sure that any third-party shipping apps are correctly configured and functioning. After that, go through the checkout process to ensure that shipping options are being displayed correctly.

Ensure inventory levels are accurate and up-to-date

Out-of-product stocks are among the most common things that lead to payment errors. Surprisingly it is true, therefore, remember always to check the inventory and adjust the same with real stocks. 

Inspect and temporarily disable custom scripts and third-party apps

Maybe, your store needs to temporarily disable any custom scripts to see if the issue is resolved. Sometimes, deactivate third-party apps one by one to identify if any are causing conflicts, and update all the app’s latest versions to adapt to the change in the system. 

Contact Shopify Support for help and check the Shopify Community for similar issues.

We have known many Shopify merchants to meet this problem and have solved many cases. So we understand and are always ready to help you.  You can ask us right here or go to Shopify Community and your problem will be answered immediately. 

Lastly, you can contact Shopify Support for assistance and provide detailed information about the issue and any steps you’ve taken to troubleshoot it.

We hope this article finds you well and helps you detect and fix your Shopify checkout problem. Our team Orichi also provides a solution for Pixel tracking, a Combo bundle discount that helps your online store increase revenue automatically. 

FAQ About Shopify Checkout Problem 

Why is my checkout not working on Shopify?

Shopify checkout issues can arise from several factors. Sometimes, it’s a simple matter of browser cache needing a clear out. Other times, it might involve more complex issues like theme or code errors, app conflicts, or issues rooted within Shopify or your payment gateway.

Can we customize Shopify checkout?

Standard checkout customizations are available on all pages for businesses that are on the Basic Shopify plan or higher. Advanced checkout customization features are available only on the Shopify Plus plan.

How to know if Shopify checkout is working?

By placing a test order, you can make sure that your checkout process and settings for order processing, inventory, shipping, email notifications, and taxes are all correct.

Does Shopify allow third-party checkout?

If you want to let your customers pay using a credit card, then you can use Shopify Payments or a third-party provider. There are also several ways for customers to pay online without using a credit card, such as PayPal, Meta Pay, Amazon Pay, and Apple Pay.

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