Tracking customer orders is a critical part of the post-purchase experience—and for Shopify merchants, managing expectations and keeping customers informed can directly impact satisfaction, retention, and repeat purchases.

One of the top-rated tools for achieving this is the 17TRACK Order Tracking App. With over 90,000 installations and a 4.9/5 rating from more than 4,800 reviews, 17TRACK has carved its place as a leader in eCommerce shipment tracking.

In this post, we’ll dive into everything you need to know about this app—from core features and benefits to comparisons with other tools—so you can decide if it’s the right fit for your Shopify store.

What is the 17TRACK Order Tracking App?

17TRACK is an all-in-one shipment tracking platform that integrates directly with your Shopify store. It enables merchants to provide customers with real-time order status updates through a branded tracking page, while also offering backend analytics to monitor shipment performance.

Originally known for its global parcel tracking website, 17TRACK has now tailored its technology for eCommerce businesses, making it easier than ever to enhance the post-purchase journey.

Why Shopify Merchants Should Use 17TRACK

Running a Shopify store means more than just making the sale. Post-sale service can determine whether customers buy again or churn. Here’s how 17TRACK helps:

1. Reduces Customer Support Overload

Instead of dealing with hundreds of “Where is my order?” inquiries, you can automatically update customers with shipment progress.

2. Enhances Customer Trust and Satisfaction

A branded, multilingual tracking page helps build trust and shows professionalism, especially for international orders.

3. Drives Repeat Purchases

You can display product recommendations on the tracking page—turning a logistical step into a marketing opportunity.

4. Works with 1,500+ Global Carriers

Dropshippers and international sellers benefit massively from the wide carrier support, including USPS, Royal Mail, Canada Post, YunExpress, and many more.

Key Features of 17TRACK

Here’s a breakdown of the top features that make 17TRACK stand out:

Feature	Description
Branded Tracking Page	Customizable tracking portal that matches your store’s branding and supports product recommendations.
Real-Time Notifications	Email updates sent automatically when the order status changes.
Multi-Carrier Support	Over 1,500 carriers supported, including top global and local logistics providers.
Buyer Protection	Optional insurance feature to protect orders from delay, damage, or loss.
Analytics Dashboard	Insightful data on delivery timeframes, shipment exceptions, and performance trends.
Multi-language Support	Tracking page and notifications available in 9+ languages for global coverage.
Carrier Masking	Option to hide sensitive origin or carrier details, especially useful for dropshippers.
Easy Shopify Integration	Direct and fast setup through Shopify with support for Shopify Flow and other major tools.

Pros and Cons of Using 17TRACK

To give you a clear picture, here’s an objective look at the benefits and limitations of the app:

Pros:

• Simple to install and user-friendly dashboard.
  
• Extremely broad carrier compatibility.
  
• Reduces support workload with proactive updates.
  
• Multilingual and customizable for international stores.
  
• Responsive 24/7 customer support.
  
• Includes buyer protection for peace of mind.
  

Cons:

• Free plan is limited to 50 orders/month.
  
• Some advanced features locked behind paid tiers.
  
• Rare delays in tracking updates for certain carriers.
  
• Uninstallation can leave code if not done properly (though support can help).
  

Real Merchant Feedback

Thousands of Shopify merchants praise 17TRACK for its ease of use, ability to reduce support requests, and the positive impression it leaves on customers. Here are a few key points from user reviews:

• “Our support tickets dropped significantly since using 17TRACK.”
  
• “Love how professional our tracking page looks.”
  
• “Best tracking solution for international shipping, period.”
  
• “We wish the free plan allowed more volume, but still worth the upgrade.”
  

Most common criticisms revolve around wanting more tracking volume in the free plan or very minor delays in real-time updates depending on the carrier.

Comparison: 17TRACK vs Other Shopify Tracking Apps

Let’s compare 17TRACK with some other well-known order tracking apps on the Shopify App Store:

Why this matters:

Many tracking apps are available, and while many offer similar functionality, the differences in features and pricing can be crucial depending on your business size, shipping regions, and customer needs.

Feature	17TRACK	Parcel Panel	TrackingMore	Track123	Route
Carrier Support	1,500+	900+	1,000+	1,200+	600+
Free Plan	Yes	Yes	Yes	Yes	No
Branded Tracking	Yes	Yes	Yes	Yes	Limited
Notifications	Yes	Yes	Yes	Yes	Yes
Buyer Protection	Yes	No	No	No	Yes
Analytics	Yes	Yes	Yes	Yes	No
Starts At	$9/mo	$9/mo	$10/mo	$12/mo	$12/mo

Takeaway:
17TRACK leads the pack in terms of carrier support and is one of the few apps offering buyer protection. It’s also one of the most competitively priced solutions with excellent scalability for small to large stores.

FAQs About the 17TRACK App

Q: Is 17TRACK beginner-friendly?
Yes. Installation and setup take just a few minutes, with no coding required.

Q: Can I use it for international orders?
Absolutely. With support for over 1,500 carriers worldwide and multi-language options, it’s perfect for global merchants.

Q: How customizable is the tracking page?
You can fully brand the page to reflect your store’s identity, including your logo, colors, and additional marketing content.

Q: What happens if I uninstall the app?
You should follow the official uninstall instructions to avoid leftover code. Their support team can help with cleanup if needed.

Q: Does it integrate with PayPal or email marketing tools?
Yes. It integrates with PayPal for dispute resolution and works with platforms like Klaviyo, Omnisend, and Loox.

Final Verdict: Is 17TRACK Worth It?

Yes—17TRACK is an excellent order tracking solution for Shopify stores of any size. Whether you’re a new store looking for a professional edge or a scaling business trying to reduce customer service load, 17TRACK delivers on performance and value.

• It’s easy to set up.
  
• It improves your customer experience.
  
• It helps reduce repetitive tasks.
  
• It gives your store a more professional, trustworthy feel.
  

For stores doing international sales or dropshipping, 17TRACK is especially powerful thanks to its carrier support and buyer protection options. Here is the price list of 17TRACK and you can see it’s really affordable and suitable for different types of customers and your business scale. 

Try It Yourself

You can install the app directly from the Shopify App Store here. With a free plan to test and paid plans starting at just $9/month, it’s a low-risk investment that can bring high returns in customer satisfaction and retention.