How to Customize the Shopify Thank You Page

The Shopify thank you page is the confirmation screen a buyer sees right after paying, and you customize it in the checkout and accounts editor (Settings > Checkout > Edit) by adding app blocks and built-in content. No code is needed, and since August 26, 2026 code is no longer an option: that was Shopify’s deadline to replace the old “Additional scripts” box on the Thank you and Order status pages, and stores that had not upgraded were moved to the new pages automatically.

Three facts shape what you can do:

• Apps built with checkout UI extensions work on the Thank you page on the Basic plan and higher, not only on Shopify Plus.
• Each highlighted area of the page holds a maximum of 3 apps.
• Only one app can run post-purchase offers at a time.

This guide covers, in order: what the page is and how it differs from the Order status page, the four steps to customize it, three apps you can add (including ours), what to put on the page for different stores, the page URL and conversion tracking, common problems, and a short FAQ.

What the Shopify Thank You Page Is

The Shopify thank you page is the first purchase confirmation shown after checkout; when the same buyer comes back later, Shopify shows the Order status page instead. Both pages share one editor, but they behave differently, and that difference decides where each block belongs.

• Thank you page: shown once, right after payment. Shopify’s developer docs note that the order is not fully created yet when this page loads, although the order ID is already available to apps. It is the best place for a one-time offer, a survey or a “share your purchase” prompt.
• Order status page: shown when the buyer returns, usually from the link in the order confirmation email. The order always exists here, so it suits tracking details, review requests and reorder prompts. A Buy again button appears by default and can be hidden in the editor.
• Link expiry: the Order status link lets buyers view the order without signing in only for a limited time. After that, the page shows a redacted view and the buyer has to sign in or request a new link (Shopify Help Center).

“Thank you page” here means Shopify’s built-in post-checkout page, not a custom page you create under Online Store > Pages. A normal page has no order data and is not shown automatically after payment.

How to Customize the Shopify Thank You Page in 4 Steps

There are four steps: open the checkout and accounts editor, adjust the built-in content and branding, add app blocks, then save and test with a real order.

Step 1: Open the checkout and accounts editor

In your Shopify admin, go to Settings > Checkout. In the Configurations section, click Edit next to the configuration you want to change. Use the page selector at the top of the editor to switch to Thank you.

Step 2: Adjust the built-in content and branding

Colors, fonts and logo come from the editor’s branding settings, so the Thank you page matches your checkout. Text such as the confirmation message is edited in the theme content (language) editor, and store policies appear as footer links automatically. Shopify Plus stores can go further with the Checkout Branding API.

Step 3: Add app blocks

Click the Apps icon to open the Apps sidebar, click ⊕ next to the block you want, then choose Thank you in the Add to pop-out. You can also open the Sections sidebar and click Add block inside a section. Move the block with the arrows in the preview and fill in its settings (Shopify Help Center: checkout apps).

Step 4: Save and test with a real order

Click Save, then place a test order and check three things: the block shows on the Thank you page, it shows (or stays hidden) on the Order status page as you intended, and your tracking pixels record the purchase once.

If you are short on time, Step 4 matters most: only a real order shows whether your pixels record the purchase once.

Apps for the Shopify Thank You Page: 3 Options

The three apps below cover the most common Thank you page jobs: a post-purchase upsell, free content blocks from Shopify, and surveys. Pick by the job, not by the app count, because each highlighted area holds only 3 apps.

Disclosure: Orichi builds OC: Bundles & Volume Discounts. We compare it with other apps using public Shopify App Store data checked on November 10, 2026.

Data checked on November 10, 2026 from each app’s Shopify App Store listing.

Option 1: OC: Bundles & Volume Discounts (ours)

OC: Bundles & Volume Discounts adds a product offer to the Thank you page and to Shopify’s post-purchase page, and both the Free and Plus plans include these upsells. If the buyer accepts, the item is added to the order they just paid for, with no second checkout. You can also set a second upsell or a downsell for buyers who decline the first offer.

To set it up:

1. Install OC: Bundles & Volume Discounts from its Shopify App Store listing.
2. In the app, open the More Upsell menu and create the offer.
3. In the checkout and accounts editor, add the app’s checkout-ui block to the Thank you page, then save.

Not the best fit if you want surveys or long rich-text content: it is a bundle and discount app, and its Free plan includes one campaign. A/B testing is on the Plus plan only.

Option 2: Shopify Checkout Blocks

Shopify Checkout Blocks is Shopify’s own free app, and it is the simplest way to add text, images and links to the Thank you and Order status pages on any plan from Basic up. It also edits the Thank you page header and footer. Its 4.1 rating is the lowest of the three, and full-checkout blocks, custom fields and payment or delivery customizations stay on Shopify Plus.

Option 3: Thankify: Smart Thank You Page

Thankify focuses on post-purchase surveys, with upsell recommendations, social links and rich text on every plan. It is the strongest of the three for collecting feedback. Plans start at $14 per month for up to 500 responses and reach $99 for unlimited responses, and the listing had one review on the check date.

What to Put on Your Thank You Page

Put one main action on the Thank you page and keep the rest short, because the buyer has just finished a task and leaves quickly. What that action should be depends on the store:

• Single-product or consumable stores (supplements, coffee, skincare): a one-click add-on or refill offer, since a repeat item is easy to accept right after paying.
• Stores with a wide catalog: a matching accessory, plus a link to a collection rather than a long product grid.
• New brands: a two-question survey (“How did you hear about us?”) to learn which channel works.
• Digital products: the download link, shown on both the Thank you and Order status pages so buyers can come back to it.
• Every store: a clear support contact and the expected delivery time, which cut “where is my order” emails.

Save review requests for the Order status page or a post-delivery email: on the Thank you page the buyer has not received the product yet.

Shopify Thank You Page URL and Conversion Tracking

There is no single static Thank you page URL in Shopify: each order gets its own page address, so you cannot track purchases by matching one URL. Shopify staff and merchants confirm this in a Shopify Community thread.

• Use pixels, not URL goals. The Thank you page supports app pixels and custom pixels. A pixel that listens for the checkout_completed event fires once per purchase, which is more reliable than a URL rule.
• Old scripts no longer run. Code pasted into the “Additional scripts” box stopped running on these pages after the August 26, 2026 deadline (Shopify Help Center: upgrade the Thank you and Order status pages). If an ad platform or affiliate tool dropped purchases in late August 2026, check this first.
• Avoid double counts. If your ad app sends server events too, both sources must share one event ID. Our guide to customizing the Shopify checkout page covers the earlier checkout steps that feed this data.

Common Thank You Page Problems and Fixes

Most Thank you page problems come from four causes: area limits, two post-purchase apps, removed scripts, and blocks placed on the wrong page.

• The ⊕ button is greyed out or a block will not add: the area already holds 3 apps, or the block can be added only once. Remove a block or move it to another area.
• An upsell shows on the wrong page: two apps are set up for post-purchase offers. Only one can run them; pick it under the Post-purchase page section in Settings > Checkout. Our post-purchase upsell guide explains how that page differs from Thank you page offers.
• Custom text or widgets disappeared: they lived in Additional scripts and were removed by the upgrade. Rebuild them with app blocks or Shopify Checkout Blocks; our Shopify Checkout Blocks review lists what that free app can and cannot do.
• A block appears on both pages: some blocks are added per page. Check the Order status page in the editor and remove the copy you do not want there.

FAQ

Can I customize the Shopify thank you page without Shopify Plus?

Yes. App blocks built with checkout UI extensions work on the Thank you and Order status pages on the Basic plan and higher. Shopify Plus is needed to extend blocks to the rest of checkout, such as the information, shipping and payment steps.

Can I still edit the thank you page with code?

Not with the old Additional scripts box: August 26, 2026 was the deadline to replace it. Code-level changes now need a custom app built with checkout UI extensions, or a custom pixel for tracking.

Is the thank you page the same as the order status page?

No. The Thank you page is shown once, right after payment; the Order status page is what the buyer sees on every later visit. They share one editor, so check both pages before you save.

Does a thank you page upsell charge the buyer again?

With OC: Bundles & Volume Discounts, an accepted offer is added to the bill the buyer just paid, so they do not enter payment details again. Other apps work differently; check each app’s listing.

Where do buyers find the page later?

They open the link in their order confirmation email, which leads to the Order status page, not the Thank you page.

Want a simple first offer on your Thank you page? Install OC: Bundles & Volume Discounts free, create one upsell in the More Upsell menu, and test it with a real order.